Remote Access Provides a New Level of Service

Dentrix Support is happy to announce that we recently added BOMGAR, a remote access program, to our arsenal of support tools and resources. BOMGAR gives representatives the ability to connect to a customer's computer, allowing them to see and access the customer's system as if sitting next to them in the office. It's the next best thing to being there!

Dentrix currently supports approximately 16,000 BOMGAR sessions per month. Recent surveys of over 3,500 customers showed a whopping 4.76 out of 5 average satisfaction rating! Customers love how easy and stress-free support can be with this new system, especially on complex issues. In addition, they like the "hands on" training experience as representatives guide them through various product functions online.

Some of the benefits of using the BOMGAR remote access program are:

  • Support representatives can quickly view, troubleshoot and resolve problems.
  • Less computer-savvy staff members can call into support and have issues addressed in a timely manner.
  • Support representatives can show customers how to resolve issues and where to find solutions in a "hands on" environment.
  • Customer satisfaction is improved - quicker calls and solutions mean more time for dentistry!

Listen to what our customers are saying! These are actual comments from users after a BOMGAR session:

"This service is AMAZING!"
"BOMGAR rocks!"
"Quick and painless!"
"Love the new [remote] system! Now I don't have to panic every time I need help!"
"Great for us old dogs who don't know much about this stuff!"



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Published: 05/01/2009
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