Patients often complain about the number of reminders they receive from their dentist or the media used to deliver the message. eCentral’s Smart Messaging eliminates over-communicating and allows practices to communicate using the methods their patients prefer – email, text or postcard. The intelligent system prioritizes delivery based on predetermined preferences and the availability of patient contact data.
Make a Great Impression for Greater Profits
Sending automated appointment and recall reminders to existing patients helps ensure timely arrival for appointments and reduces no-shows.
Unique new patient welcome messages create a great first impression and build confidence in the patient’s choice of dental provider.
Happy Birthday messages are an excellent way to stay in contact with patients in between appointments - without being salesy.
Thank you messages instill confidence by thanking patients for scheduling their appointments. These messages are automatically distributed when a new appointment is scheduled.
Automated communications, done properly, keep your practice top of mind and reduce patient calls by providing a convenient electronic record that patients can refer to on their own.
To speak with an eServices specialist about eCentral Smart Messaging, call 800.734.5561.
Author: Dan Larsen, Product Manager Published: 10/31/2015