Dentrix Mastery Tracks Specialist Spotlight

Dentrix Mastery Tracks™ allows dental professionals to test how well they understand and can use Dentrix. Read on to find out about LaVerne McNeil, a regional office coordinator who has completed five Mastery Tracks tests and earned two specialist certificates.

Where do you work?

Lane and Associates D.D.S., P.A. in Angier, NC.

What is your title?

Regional Director.

What are some of the duties you’re responsible for within your practice?

I travel to seven different offices, making sure production and collection goals are on pace. I am responsible for training managers and front-desk employees and hiring new managers and front-desk staff. I ensure that insurance claims are sent out efficiently and accurately. I also keep the office up to date with the software and make sure both the administrative and clinical staff are getting the most out of Dentrix.

How long have you worked with Dentrix?

Six years.

Which certificates have you earned?

Dentrix Front Office Specialist and Dentrix Financial Specialist.

What got you interested in Dentrix Mastery Tracks?

Dr. Lane of Lane and Associates has the largest single-owned practice in North Carolina, with 26 offices. We have converted 21 of those offices to Dentrix. This has been an exciting experience for me to be on the ground floor of new software for our offices and help the staff see the benefits of using Dentrix. There is so much that Dentrix has to offer that by challenging myself with the Dentrix Mastery Tracks tests, I can see where I need improvement and find tips to help our offices.

How has participating in Mastery Tracks helped you use Dentrix?

I’ve learned how to maneuver within the software more proficiently. My goal is to master all the tracks.

How has becoming a Dentrix specialist improved your career?

It has made me more valuable to the company and it keeps me excited about my career choice.

What is your favorite Dentrix tip or trick?

I found the Dentrix Tips & Tricks board on Pinterest, which gives me the latest tips. I LOVE the Continuing Care module! When it’s used correctly, you can keep up with recall patients and find those that have fallen through that ever-present “black hole.”

Is your team ready for your success? Visit Dentrix.com/Mastery and start using Dentrix Mastery Tracks to give your team the tools they need to measure and improve their Dentrix skills.



Author: Dentrix Training Team
Published: 03/31/2016
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