Notice of Fraudulent Calls to Dentrix Practices

Henry Schein Practice Solutions (HSPS) has received reports of someone calling dental practices posing as an HSPS employee and asking for remote access to the office servers. HSPS will not make unexpected calls to our customers to access their server or systems for an unknown reason.

These fraudulent callers reportedly provide multiple reasons for their call, including suggesting you have problems with your backups, viruses, hardware failures or similar issues. They then ask for remote access to your system.

We recommend that all our customers employ common practices for responding to unexpected and unknown callers, such as not providing sensitive information and verifying the identity of the caller.

What to do if you suspect a fraudulent call

If you receive a call claiming to be from Henry Schein, but you believe may be fraudulent, we recommend you:

  1. Gather information such as the person’s name, company and/or employee ID#. Notice the phone number they are calling from, write it down and provide it to HSPS with that information. [HSPS team members are instructed to provide their first name and last initial and telephone extension to customers for verification.]
  2. Hang up with the person calling and do not allow them access to your data.
  3. Call 1-800-DENTRIX and provide the information you gathered to the operator who can verify the validity of the representative and reconnect you if it was a valid call.

Our technical support teams may make outbound calls to customers who they have been working with to resolve specific problems, but these calls are planned with the office during a prior contact.

On occasion, HSPS Technical Support representatives do make unexpected outbound calls to customers to provide them with information, such as when an important software update is available.

What if you are asked for remote access to your system

If HSPS representatives ask to remotely access your system they will always do so through our secure remote web application at remote.dentrix.com. If anyone asks to remote into your system through any other website we recommend that you do not allow them to do so unless they are a trusted business partner with your office.

Of course, if you have any questions about data security or practice management software, please do not hesitate to contact us at 1-800-DENTRIX.



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Published: 01/23/2018
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