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Frequently Asked Questions
Q. QuickBill says I must specify a phone number for electronic billing?
A: To fix this:
Open the “Electronic Billing Setup” screen
Under the “Phone #” drop down arrow select “Local”
Click on Okay
Open the “Electronic Billing Setup” screen a second time
Under the “Phone #” drop down arrow select “Long Distance”
Click on Okay
If the problem persists contact Customer Support at 1-800-734-5561 for assistance.
Q. I received a report that says my billing ID number is invalid. What does this mean?
A. You have an incorrect billing ID number in your system. Verify that the correct billing ID for your office is entered in the “Electronic Billing Setup” screen and try to submit again.
Q. I didn’t get my reports for the bills that I sent. Should I try to resubmit them?
A. It is possible that connection was lost some time after we received your statements and the time you received your reports. To avoid sending two batches of the same statements please contact Customer Support at 1-800-734-5561 to verify that your statements were not received before you try resubmitting.
Q. In the “Electronic Billing Setup” screen how do I know if I should have the Phone # on “Local” or “Long Distance”?
A. If you can call American Fork, Utah locally from your office then the box can have “Local” in it. If calling American Fork, Utah is a long distance call the box must have “Long Distance” in it.
Note: This does not apply to those who are submitting bills via the Internet.
Q. How long will it take for my QuickBill statements to be mailed out?
A. Your statements are normally mailed out within 24 hours of transmission.
Q. Is there a way for me to preview my billing statements before submitting them electronically?
A. Yes, as long as you have the "Verify Billing Statements To Send" option marked in Preferences, you will be able to preview your batch of statements before you send them to us. To use this option, just go to Office Manager | Maintenance | Practice Setup | Preferences | Print Options and then mark "Verify Billing Statements To Send". NOTE: If you are sending more than 750 statements, you will need to break your statement batch up into smaller batches before verifying and sending the statements. If you need help separating your statement batch into smaller batches, please call Dentrix Support at 1-800-DENTRIX.
Q. What kind of modem/internet connection do I need in order to use QuickBill?
A. You can use either a dial-up modem or a high speed connection (cable, DSL, T1, etc.). For a faster, more reliable connection, high speed is recommended.
Q. Can I have my office logo on the statements?
A. Yes. You can set this up in advance with our sales department.
Q. Do you send a return envelop with the statements?
A. Yes, we do provide a double-windowed return envelop with your statements.
Q. Can I put an individual message on a person’s statement?
A. Yes. In the Ledger, just click on the Guarantor Notes button and enter your message in the Billing Statement Note field. This will appear on statements that are printed or sent electronically.
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