When patients call and cancel appointments, they are often forgotten and only rescheduled if patients take the initiative to call back. To prevent these broken appointments from being forgotten, Dentrix moves them to the Unscheduled List where you can review them regularly. At the same time, Dentrix updates the patient's Family File by recording the date that the patient broke the appointment and the number of times the patient has broken appointments.
Dentrix reminds you of a patient's broken appointments and prompts you to reschedule the next time you try to schedule a new appointment for that patient.
To break an appointment
1. In the Appointment Book, select the appointment that you want to break.
2. In the Options menu, click Break Appointment.
A message appears.
3. Click Yes to break the appointment and move it to the Unscheduled List.