What's New With Dentrix
Digital Dental Office®

Review information on the previous update – Productivity Pack 7

The Dentrix G4 Productivity Pack 8 is ready to help you:

• Align daily practice activities with long-term business goals to make your practice more efficient, productive, and profitable.

• Get new and temporary staff members up to speed quickly by placing common Dentrix modules and capabilities in the context of an intuitive virtual office environment.

• Manage scheduling disruptions more effectively to reduce the impact of unplanned events, make your office more flexible and resilient, and ultimately improve customer service.

• Simplify patient communications by making it easy and straightforward to add Dentrix data to mail merge documents and forms.

• Improve the accuracy of patient records by setting expiration dates on electronic forms, creating “required” fields, and setting up automated alerts.

• Streamline lab order processing by placing all your lab work within the context of regular patient care.

• Streamline prescription management and refills by making it possible to accurately record prescription dates and renew existing prescriptions with the click of a button.

• New Daily Huddle reports that organize daily activities, measure daily performance against long-term performance metrics, and unify your team around a common set of goals and processes.

• New Dentrix Launcher graphical interface that places common Dentrix modules and capabilities in the context of a highly visual virtual office environment.

• Improved Pinboard capabilities that allow you to move multiple appointments to the Pinboard at once—and then move them all back to their originally scheduled times if circumstances change.

• New Dentrix Letter Merge Add-in for Microsoft Word that makes it easy to view and insert Dentrix data fields into mail merge documents and forms.

• Improved patient records management tools that allow you to set expiration dates on electronic forms, create “required” fields, and set up alerts to automatically notify staff members when patients need to update their information.

• Improved lab work management capabilities that make it easy to order and track the status of lab work from almost any Dentrix screen.

• Improved prescription management features that allow you to manually correct prescription dates and quickly renew existing prescriptions with the click of a button.

Amy Morgan - CEO of The Pride Institute
"The morning huddle is the only way a team can feel informed, focused and productive. If you want to deliver the very best service and care to your patients in the most efficient manner - then you and your team have to plan for the day!
The most effective teams not only meet at the beginning of the day, but collaborate through a specific checklist that answers all the key questions and involves everyone. There is no better solution to organizing the chaos and confusion!"

Gary Kadi - Speaker – Consultant – Author
"Morning Huddles are the keystone of a successful New Model Practice. Old model practices see Morning Huddles as monotonous and an intrusion on thier day (and their sleep). New model team members understand that investing 15 minutes with the key business indicators and one inspirational story or quote is the difference between an unproductive, uneventful day and a fired-up, "teeth bumpin" fulfilling day where everyone goes home winning - the patient, the team and the doctor."

Cathy Jameson - founder and CEO of Jameson Management
"Good meetings are a must for any business—including a dental business. I am such a fan of team meetings and of morning meetings that I do not recommend eliminating them if they are not productive. Rather, I recommend analyzing the flow of them and making a team commitment to make every minute of your meetings beneficial to the practice, to each team member and to your patients."

Q: What is Dentrix G4 Productivity Pack 8?
A: Productivity Pack 8 includes several new software features and enhancements, including:

• –The new Daily Huddle tool to help dentists and office managers focus their teams’ efforts on what is most important to the practice.
• –A new Dentrix Launcher interface which provides easy access to start all the Dentrix modules and components.
• –The ability to easily insert letter merge fields into a Word document directly from the Word ribbon.
• –The ability to handle insurance over-payments by posting insurance adjustments.
• –Several enhancements to the Questionnaires module.

It also addresses several software issues that were discovered after Productivity Pack 7 was released. For detailed descriptions of all new features, enhancements, and software changes in Productivity Pack 8, refer to the Dentrix G4 Productivity Pack 8 Release Guide.

Q: How can I obtain the Productivity Pack 8 Release Guide?
A: You can download this guide from the Dentrix Resource Center by going to www.dentrix.com/resource-center. After logging in, click the Manuals tab, and click Productivity Pack 8 under Dentrix G4.

Q: Who should install Productivity Pack 8?
A: All Dentrix customers can benefit from the new software features and enhancements in this upgrade. Productivity Pack 8 is a free upgrade and is available to all customers on a current customer support plan.

Q: Do I need to install Productivity Pack 7 before installing Productivity Pack 8?
A: Yes, Productivity Pack 7 must be installed before you can install Productivity Pack 8. Productivity Pack 8 is not a cumulative install. It does not include enhancements provided in Productivity Pack 7 or earlier service packs and productivity packs.

Q: Does Productivity Pack 8 include the Dentrix Practice Advisor Hotfix released on May 24, 2010 and the Productivity Pack 7 Hotfix released on July 14, 2010?

A:   Yes, the software changes from both of these hotfixes are included in this release. However, Productivity Pack 8 does not include the enhancements provided in the initial Productivity Pack 7 release or in earlier service packs and productivity packs.

Q: How do I get Productivity Pack 8?
A: This upgrade is available to download any time at www.dentrix.com/support/software-updates. Users who have installed Productivity Pack 7 and eSync and are on a Dentrix Customer Service Plan are automatically notified of the update via the Check for Updates feature within Dentrix.

Note: The Check for Updates feature must be enabled to receive the upgrade. (To enable Check for Updates, from the Maintenance menu in the Office Manager, point to Practice Setup, then click Preferences. On the General Options tab, under Startup Options, select Automatically Check for Updates.) Once the update alert is displayed, the upgrade will be ready to download and install.

You can also manually check for updates by clicking the Dentrix Quick Launch menu, clicking Updates, and then Check for Updates.

Q: How long will it take to download and install Productivity Pack 8?

A: The time will vary depending on your Internet connection, computer speed, and the size of your database. Because changes need to be made to the database, the installation may take a while. It is recommended that you wait to download and install updates during a time that you will not be actively using Dentrix. (The download file size is approximately 150 MB.)

Q: Do I need to close my Dentrix software modules before running the installation?
A: You should close all Dentrix modules at the workstation where you are installing Productivity Pack 8.

(If certain Dentrix modules that need to be updated are left open, the installation will prompt you to close them before it can proceed.) Once computers have completed the installation, they may run Dentrix immediately, even if other computers on the same network have not yet finished the installation.

Q: Will the installation program ask me to make any selections or answer any technical questions?
A: The installation program installs updates to several components of Dentrix. As the installation progresses, you will given information about the installation and asked if you want to continue with the installation. When the installation finishes, you’ll be asked to click Finish.

Q: Will I need to reboot my computer after installing the upgrade?
A: No.

Q: What if I have other questions about this upgrade?
A: For other questions regarding Productivity Pack 8, contact Dentrix Customer Support at 1-800-336-8749.