What's New

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eCentral 2.9

Available now, with new customer requested features including:

• 2-Way SMS functionality that allows patients to confirm their appointments by responding to text message reminders. Text message confirmations are automatically updated in the Dentrix Appointment Book.
• Customized text messages – The front office can choose a pre-written text message reminder or create a customized text message reminder. This allows the front office to unique messages that could even include marketing messaging.
• Text message opt-out report allows the front office to see which patients have opted out of future text messages. The report provides opt-out date, patient name, appointment date/time and phone number. This makes it easy to identify patients that will need to be contacted manually or that need to learn more about the benefits of receiving a text message reminder.
• Text message details are displayed patient-by-patient in Appointment Manager. This allows team members working remotely to see if a patient has confirmed an appointment, without going into the office.
• Text message statistics – The front office staff can view reports on the number of patients that have confirmed an appointment from a text message, as well as the number of patients that have opted out. This allows the office to see the effectiveness of the service and even calculate the time savings based on typical confirmation calls.

eCentral Update 3/3/10

eCentral 2.7

Customer Feedback
Request enhancements to eCentral and vote on previously-submitted enhancement requests.

eCentral 2.0

eCentral Appointment Manager
The eCentral Appointment Manager allows you to manage appointments more efficiently than ever. From one Web page you can send all or selected patients an email appointment reminder to reduce missed appointments. You can also update patient insurance eligibility status in just minutes with the click of a button. The Appointment Manager is available to practices subscribing to the Communication Manager. Some functionality requires subscriptions to the Insurance and Web Site Managers.

Appointment Confirmation
View which patients have confirmed the appointment and which need to be contacted.


Patient Contact Information
View all the contact information provided by your patients to speed-up the reminder process.


Appointment Reminders
View the type and dates of appointment reminders sent for each patient.


Same–Day Reminders
Click a button to send an email appointment reminder to the patient(s) of your choice.


Eligibility Verification Status
View which patients have updated insurance eligibility and the date it was verified.


Insurance Information
View which patients have updated insurance eligibility and the date it was verified.


Eligibility Updates
Click a button to update the insurance eligibility for the selected patients.


Electronic Forms
View the forms your patients have completed through your Web site.


Custom Views
Change the list view to display by provider, eligibility status, or confirmation status.