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Login to the Dentrix Members page for Canadian customers
The Dentrix support area offers a wealth of live and on-demand learning resources. Whether you're implementing Dentrix for the first time, upgrading to a new version, or looking for ways to use Dentrix more effectively, you'll find answers in the Online Learning Center.
Customer Support Includes:
Webinars*
These online events are hosted by experienced support technicians who explain concepts, demonstrate procedures, and answer your questions.
On-Demand Training*
On-demand training can help you build and maintain your team's software skills. You'll find archived webinar presentations, interactive product tutorials, and hands-on practice exercises and quizzes - all available 24 hours a day, 7 days a week.
Knowledgebase Articles
The Dentrix knowledgebase provides quick access to timely product information, troubleshooting tips, and answers to the most common customer questions.
Access Requirements
Don't have access to the Online Training Center? All you need is a customer service plan. Dentrix practices and interested individuals can purchase a service plan by calling 1-800-561-2983. Call today and begin enjoying the convenience of online learning.
Customer Support Hours
Phone: 1-800-561-2983
6:00 a.m. - 6:00 p.m. Mon-Thursday
6:00 a.m. - 5:00 p.m. on Friday. (MST)
If you have a question or comment that does not require immediate assistance, you may email our support team at
mailto:support@dentrix.com. Typical response time for emailed requests is 1 business day. See our
Contact Support page for complete information.
Customers who choose not to enroll in a Customer Support Plan still have support available at a rate of $129.95 per incident. If you do not currently subscribe to a Customer Support Plan, we invite you to explore the benefits of our support plans and find out why more than 80% of our customers choose to subscribe.
*Viewing Requirements
For webinars and on-demand training, you'll need a computer with a high-speed Internet connection, an Internet browser, and audio speakers. You will also need to install the free Adobe Flash Player (version 9 or higher) and the free Adobe Reader (version 5 or higher). You can download both applications at www.adobe.com/downloads. For the best viewing experience, please set your display resolution to 1024 x 768.