HOME > SUPPORT > CUSTOMER SERVICE PLANS
Get more out of your Customer Service Plan
Henry Schein Practice Solutions is continually expanding the services that we provide to serve our customers in an exemplary manner. When your Henry Schein Practice Solutions system is kept up-to-date with the latest enhanced version of the Dentrix core software or add-on modules, and with Customer Service Representatives at your fingertips to answer your important questions, you and your staff are free to provide world-class care to patients. Henry Schein Practice Solutions offers powerful options to maximize practice education and drive profitability with flexible, customized service plans:
Pricing
Dentrix Service Plans are available to our existing customers as either yearly or monthly contracts. Please contact us at the numbers below for pricing:
United States: 1-800-336-8749
Canada: 1-800-561-2983
Unlimited Technical Assistance
Whenever you or a member of your team needs assistance to accomplish a critical task, we're only a phone call away. We have answers and solutions.
Dentrix Upgrades
We strive to provide our customers with significant upgrades every year. We send these upgrades directly to your practice, as they become available, and make smaller component upgrades available online. Future versions of Dentrix are already being tested which will enhance your professional image and keep your practice innovative.
Dentrix Mobile
Now when you leave the office, you can be just seconds away from seeing the information that drives your practice. Dentrix Mobile gives you fast, secure access to patient details, appointments, medical alerts and prescriptions. Designed to access the latest version of Dentrix G4, Dentrix Mobile runs on the most popular smartphones and mobile devices, including BlackBerry®, iPhone™, iPad™, Palm Pre™ and Android™. Best of all, Dentrix Mobile is included with your Dentrix Customer Service Plan at no additional cost.
PowerPay LE
PowerPay LE allows you to process credit and debit card transactions directly from your Dentrix software for the greatest of ease and accuracy. Enrollment includes a magnetic card swipe and there are no up-front or registration fees. Current Customer Service Plan customers should call 1-866-317-6476 to enroll for
PowerPay LE.
Standard Practice Website
Give your practice an online presence quickly and easily. Included in your customer service plan subscription are all the tools you need to build and maintain a simple practice website. It even includes the monthly hosting. You’ll have your choice of several templates with up to 10 web pages. The intuitive setup process allows you to create an email account, add pre-written dental education content and even include Meta Tags for improved search engine ranking.
Current customer service plan customers should call 800-734-5561, option 1 to get started.
eBackUp
Don't worry about corrupted data, fire, flood, theft, or vandalism. With
eBackUp your data files are automatically and securely backed up regularly via the Internet. You can restore anywhere and anytime and it's part of your subscription (1 GB limit whereupon other fees may apply) We can help you safeguard your data.
Guru LE
Helping you make the most of the few moments you have with any patient is our specialty. The secret is the presentation of your treatment plan, which is how Guru helps your patients see the light. And in an underperforming economy you may appreciate having the added firepower of a comprehensive sales tool to help you navigate the storm. Guru LE places 21 key videos at your fingertips, in addition to the patient's own x-rays and intraoral images. At any time you can annotate, print or e-mail any presentation, record your own audio, and burn a CD for the patient to take home. Bonus: At any time you can upgrade to the full-featured version of Guru with more than 177 spectacular videos!
On-Demand Training
Your subscription includes unlimited access to an array of more than 19 online tutorials that cover the Dentrix basics-a perfect solution for training your staff. You can view them at
www.dentrix.com/training at any time. Online training will empower your team and maximize your investment in Dentrix.
Online Knowledgebase
Over many years, we have accumulated a wealth of information that our customer support technicians use to answer questions. We have made this information available to you as an added value to your subscription, helping you find solutions to the everyday challenges of managing your practice. You can simply log on to our secure Web site and search key words to find the information you need.
Webinars
Your Dentrix Customer Service team hosts webinars for the Dentrix community in an effort to provide you with a low-cost, convenient way to grow your Dentrix knowledge. Can't join us for the live broadcast? Just log in later and view at your convenience. Additional training has never been so easy.
The Dentrix Magazine
Packed full of tips and tricks, our quarterly newsletter includes articles about new products, other Dentrix practices, and new technologies. We're helping you stay informed of what new solutions are available.
And More!
We are continually adding value, discounts, and privileges to your customer service plan. As new products and services become available, we work to make sure our valued customers receive special consideration. Our goal is to help you maximize your investment.