IMPORTANT NOTE: This form should be used ONLY for non-emergency questions.

You can expect a return email from a Dentrix Support representative within one working day after submission (please see our Customer Support page for current hours and information). In most cases, questions submitted via e-mail will be responded to by return e-mail. If your question is urgent, please call our support line at 1-800-DENTRIX to speak with a technician immediately, as our phone support has first priority. As usual, you can expect a response time of about a minute or so when you call.

BILLING PROCESS: This service is available FREE to customers currently subscribed to Dentrix Software Maintenance. Customers who are not subscribed will be billed on a per-incident basis ($79.95 per incident) when a technician calls in response to your question.