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Beyond the Call of Duty
Our highly trained customer support team is available to help keep your practice management software investment running to its full potential.
Dentrix Dental Systems has always believed in setting the bar high when it comes to providing our customers with exceptional service. When you call our support team for assistance, you will immediately be directed to a live, certified technician - no automated responses asking you to leave a message and wait for a callback. Our numbers speak for themselves - just take a look at our latest response times below!
With our all-inclusive Customer Support Plan you get the tools you need to achieve maximum results with your practice management software, including:
Review Customer Support Plan Options for details.
 Customer Support Hours
6:00 a.m. - 6:00 p.m. Mon-Thursday
6:00 a.m. - 5:00 p.m. on Friday. (MST)
If you have a question or comment that does not require immediate assistance, you may email our support team at support@dentrix.com. Typical response time for emailed requests is 1 business day. See our Contact Support Information page for complete information.
Customers who choose not to enroll in a Customer Support Plan still have support available at a rate of $79.95 per incident. If you do not currently subscribe to a Customer Support Plan, we invite you to explore the benefits of our support plans and find out why more than 80% of our customers choose to subscribe.
| Our Customer Service Representatives make your call their top priority and dedicate their time to ensuring that your call is answered as quickly as possible. Once your call is answered, we will ensure that your call is directed to one of our highly trained Support Specialists to handle your specific needs.
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Customer Support - Initial Response Time |
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Customer Support Specialist - Response Time |
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