1. Is the printer plugged in, on, on-line, and have paper?
2. Is the printer reporting an error (Windows 98/NT/2000/XP)?
3. Can you print from the print server? (The station physically connected to the printer.)
4. Can you print from other programs such as Word or Notepad?
   • If no - call your system technician or the printer’s manufacturer.
   • If yes - call DENTRIX support.
     

Printing - prints but incorrectly

1. Is printing the same from all workstations?
2. Are all workstations using the same printer driver? Check from the Office Manager menu bar File|Printer Setup.
3. Are all printers set up correctly? Go to the Office Manager menu bar, File|Printer Setup, then select Setup. For the HP LaserJet printers, we recommend setting the resolution to 600 dpi.

Contacting Dentrix Support
Before you call DENTRIX, we recommend you have certain information available to help the technician diagnose your problem. Please have all this information available, even though it may not be required for each call:

1. Computer Specifications: speed, amount of memory, hard drive size (you may want to tape this information on each monitor for quick reference)
2. If it's a printing issue, printer model and printer driver being used (found from the Office Manager menu bar, File|Setup Printer)
3. Exact error message, if there is one (Dentrix error messages usually consist of two numbers, such as "4 52")
4. Whether the station you are on is a workstation or the server and/or print server
5. Have you restarted your computer and/or server and still received the same error?