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Frequently Asked Questions
What is the Cancellation Policy if I can’t attend?
Is there a minimum number of participants for the workshop to hold?
Do I get Continuing Education credits?
What version of Dentrix will be used at the workshop?
I have never used Dentrix before but want to learn. What options
do I have?
Do I need to bring anything to the workshop?
Will I have a computer to use?
Is lunch provided?
What hotels are close by?
Is it better to go to a workshop or have in-office training?
What is the Cancellation Policy if
I can’t attend?
All cancellations must be submitted in writing. Cancellation notices may be emailed
to cancel@henryschein.com or faxed to 801-847-3650. We will send you an email confirmation
to let you know that we have received your cancellation. If you do not receive a
response from us within 24 hours (or 1 business day) please call us at 1-800-Dentrix
to verify that we have received your cancellation notice.
There is no cancellation fee if your written notice is received 16 or more calendar
days before the start of the workshop. If you cancel 15 or fewer calendar days before
the workshop, there is a non-refundable cancellation fee of $399 for Essentials
Workshops and $249 for Going Paperless and Clinical Workshops for each cancelled registrant. You will
receive a certificate equal to the value of the cancellation fee which may be applied
to tuition for another workshop of equal or lesser value. (Certificates expire after
one year.) No-show participants will be charged the cancellation fee but no certificate
will be issued. Note: you may substitute another person in your place at no charge.
Is there a minimum number of participants
for the workshop to hold?
Workshops may be cancelled due to low registration. This decision is made based
on the number of registrants 15 calendar days prior to the date of the workshop.
In the unlikely event that your workshop is canceled, we will notify you by phone
or email and you will not be billed for the workshop. If your participation requires
travel, please consult us before making any travel arrangements. To be safe, consider
booking travel that is refundable or transferable. Henry Schein Practice Solutions
does not reimburse for purchased travel tickets and other incurred expenses in the
event of a workshop cancellation.
Do I get Continuing Education credits?
CE credits approved by the American Dental Association and Academy of General Dentistry are awarded for the hands-on
workshops only. Not all state licensing boards accept
practice management classes like our workshops for state license renewal. Please
check with your state board to see if they qualify.
You will receive a certificate of completion at the end of the class that you can
submit to state boards or the AGD. If you have provided us with your AGD number,
the CE credits for the workshop will be submitted to the AGD by the workshops team
on your behalf.
Henry Schein Practice Solutions is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. HSPS designates this activity for 6 continuing education credits per day of class time.
Henry Schein Practice Solutions, Inc. is designated as an Approved PACE Program
Provider by the Academy of General Dentistry. The formal continuing dental education
programs of this program provider are accepted by the AGD for Fellowship, Mastership,
and membership maintenance credit. Approval does not imply acceptance by a state
or provincial board of dentistry or AGD endorsement. The current term of approval
extends from 01/01/2011 to 12/31/2014. Provider ID#: 218910
What version of Dentrix will be used
at the workshop?
Workshops are always taught with the most current version of Dentrix. The current
workshops will use Dentrix G4.
I have never used Dentrix before
but want to learn. What options do I have?
We recommend that those who have never used Dentrix before start with the Dentrix
Learning Edition. It includes a DVD with a limited use version of Dentrix that you
can install on your computer, and a manual and online tutorials to teach you the
basics of the program. The Dentrix Learning Edition sells for about $50 and can
be ordered from our sales department by calling 1-800-Dentrix. The Essentials workshop
would be the next step if you wanted to learn even more after gaining a general
familiarity with the program with the Learning Edition.
Learn more about the Dentrix Learning Edition
here.
Do I need to bring anything to the
workshop?
We will provide a computer to use, along with a manual, pen, and highlighter. You
may bring other materials for note-taking if you wish.
Will I have a computer to use?
We provide computers with Dentrix software installed for use at the workshop. There
will be 1-2 people at each computer.
Is lunch provided?
Light snacks will be provided for break times, but lunch is not provided. There
will be a 1-hour break at lunchtime so participants can go to a local restaurant
or eat a lunch they've brought with them.
What hotels are close by?
We have not designated any particular hotels for workshop participants. If you wish
to ask the staff at the workshop facility for recommendations, go to the Dates and
Locations page and click on the city name where you wish to attend, and the facility’s
contact information will be displayed. You may also go to an online hotel booking
site and enter the training facility’s address to see what options are nearby.
Is it better to go to a workshop
or have in-office training?
Both options have their advantages. Workshops allow participants to leave the distractions
of the office and focus on what they need to learn. You will also be able to interact
with other Dentrix users and will receive a study guide that you can use as a reference.
In-office training allows you to customize the topics you learn and doesn't require
travel, but it does generally require that everyone shares the same computer screen.
