Q: Where do you work (city, state)?
A: Cincinnati, Ohio
Q: What is your title?
A: Practice Administrator
Q: What are some of the duties you’re responsible for within your practice?
A: I manage all of the daily activities of two offices consisting of 10 employees at one location and 5 at another. I am in charge of all HR matters including recruiting and hiring team members as well as payroll administration and employee coaching and training. I monitor practice reports and implement changes in systems to meet the ever changing needs of the practices to meet collection production and customer service goals. I monitor accounts receivable and treatment presentation reports to ensure policies are being followed and goals are being met. I handle all responsibilities relating to practice finances including accounts payable and setting up and adhering to budgets to meet practice goals.
Q: How long have you been with this practice?
A: I have been with the practice for 16 years. This included a practice transition and purchasing two additional practices.
Q: How long have you worked with Dentrix?
A: I have worked with Dentrix for approximately 20 years.
Q: What got you interested in Dentrix Mastery Tracks?
A: I am always in search of educational opportunities and certifications. When I found out Dentrix was offering a program that would test and expand my knowledge of a critical system used for my practices, I couldn’t wait to try it out. I have since completed the Financial Specialist, Front Office Specialist and Practice Analysis Specialist certifications and plan to complete the Clinical Specialist in the next few months.
Q: How has participating in Mastery Tracks helped you use Dentrix?
A: I have learned a lot through Mastery Tracks and have been able to implement new daily procedures because of it. I have also used Mastery Tracks as a tool to test the knowledge of potential team members.
Q: How has becoming a Dentrix specialist improved your career?
A: Achieving any certificate gives me a great sense of pride. Achieving certificates in such a critical system that is a corner stone of our practice gave me the confidence to transition a newly purchased practice to Dentrix and provide training to the team myself, saving a lot of money by not hiring an outside source.
Q: What is your favorite Dentrix tip or trick?
A: There are so many great things about Dentrix it is hard to pick one. The two things that help me the most on a daily basis are the Treatment Manager and the Practice Advisor. The List manager is also a really great feature that allows me to be able to track many things easily.