Dentrix Workstations & Backup Suite
TechCentral service programs provide end-to-end IT support and security protection for your practice's network, data, servers, and workstations, ensuring seamless operations and enhanced protection against downtime.
Proof in practice
98%
Support cases resolved remotely without requiring an office visit.
78%
Support calls to TechCentral that are resolved within 24 hours.
97.7%
Average customer satisfaction score for support team and satisfaction with remote fix.
What’s Included
Dedicated dental practice IT expertise
Our dedicated TechCentral IT experts provide responsive and reliable assistance for your dental practice to maintain and secure your critical hardware and data.
Dependable backup options
Be prepared for unpredictable disaster recovery. With an agile combination of expert IT support and dependable backup solutions, you’ll minimize recovery time and maintain the productivity of your practice.
End-to-end data protection
We combine AI-powered detection technology with 24-hour threat and response monitoring to minimize cybersecurity threats and protect your valuable practice data from falling into the wrong hands.
What our customers are saying
HOW CAN WE HELP?
Frequently asked questions
Why does my dental practice need dedicated IT support like TechCentral?
Unlike general IT providers, TechCentral focuses solely on dental practices. Our team understands Dentrix workstation setup, imaging hardware compatible with Dentrix, and dental-specific workflows, which ensures fast, effective support and helps reduce downtime when issues arise.
How does TechCentral protect my Dentrix workstations and patient data?
TechCentral provides managed endpoint protection and firewall monitoring to safeguard your Dentrix workstations from threats. We proactively patch vulnerabilities and keep your systems compliant with HIPAA and industry best practices.
What makes TechCentral’s backup and recovery services different from generic solutions?
TechCentral offers hybrid dental backup systems combining onsite and secure cloud storage. This ensures fast data recovery in the event of hardware failure, ransomware, or natural disaster—minimizing downtime and data loss.
Is the TechCentral IT Support Suite compatible with my current Dentrix system?
Yes. The suite is designed specifically to support Dentrix and other Henry Schein Dental and Henry Schein One products. Our engineers are trained to work with Dentrix data protection protocols and ensure system performance and uptime.
How quickly can I expect help if something goes wrong?
TechCentral provides responsive remote and on-site support based on your plan. Most issues are resolved the same day thanks to our in-depth familiarity with dental environments and Dentrix systems.
Does TechCentral offer a dental disaster recovery plan?
Yes. Practices using the TechCentral suite benefit from robust disaster recovery services, including encrypted offsite backups and step-by-step recovery protocols to keep operations running after critical failures.
What kind of hardware does TechCentral provide for Dentrix users?
TechCentral supplies workstation hardware (computers) optimized for Dentrix, imaging systems, networking gear, and secure servers. We also offer lifecycle management to help you replace aging equipment on a predictable schedule.
Can TechCentral help prevent cybersecurity threats in my dental practice?
Absolutely. Our services include 24/7 threat monitoring, intrusion detection, anti-virus, and patch management—helping your practice prevent breaches and maintain HIPAA compliance.
How often are backups performed, and where’s the data stored?
Backups are performed automatically and frequently, with both local and cloud-based storage options. This dual strategy ensures fast file recovery and long-term data security.
How does TechCentral help my team spend less time on IT and more time with patients?
By managing your dental network, workstations, and backups, TechCentral reduces the IT burden on your staff. That means fewer disruptions, faster troubleshooting, and more time focused on delivering great patient care.
Office IT Management & Support
Your practice relies on technology to keep running. Downtime isn’t an option. Dentrix delivers dental-specific IT management, secure infrastructure, and nonstop support to prevent disruptions, protect sensitive data, and keep your office running smoothly.
Related Content
Dentrix Connected Care Essentials
Secure Practice Infrastructure
