You should back up the Dentrix database every day. Generally, we recommend that you perform this backup at the end of the day after all patient data has been recorded in Dentrix for that day.
We recommend that you use our eBackUp solution, but other backup software is also available from other vendors. If you are using eBackUp, for assistance please contact eServices Customer Support at 1-800-734-5561. If you use a third-party backup product, please contact Henry Schein One TechCentral (800-288-7691) or a qualified integration specialist.
Important: With the release of Dentrix G5, the Dentrix database location has been moved to <Drive Letter>:\DENTRIX\Common. After installing Dentrix, you should configure your backup software to back up this new Common folder daily. (If you are upgrading from a previous version of Dentrix, your old backup configuration will no longer be valid.)
It is important to back up all of your important computer files; however, at a minimum, it is critical that you back up your important Dentrix database files in the Common folder. Remember that any data you choose to not back up cannot be restored in the event of data loss.
To perform the daily backup
1. Back up the \Common\DBCopyForBackup folder and all files and folders within it. You can update the files in the DBCopyForBackup folder by exporting a copy of your live database either manually or automatically. Use the Dentrix Server Administration Utility to manually export a copy of your database or to schedule recurring exports to happen automatically. For more information, refer to the eBackUp Recommendations document or contact eServices Customer Support at 1-800-734-5561.
2. Back up the \Common\DentrixSQL folder and all files and folders within it.
3. Back up the \Common\Doc folder and all files and folders within it.
For more information on backing up Dentrix, see Backing up the Dentrix database.