Whitley Family Cuts 11 Hours with Eligibility Pro
Challenge
Whitley Family Dental's Office Manager, Cindi Cox, was spending more than 12 hours a day completing a four-column eligibility check for just one day's schedule and knew the process wasn't sustainable.
“Insurance used to be so reliable that we could check once a year, and now it feels like it can change at the drop of a hat. If you don't check eligibility at every visit, you're causing your front office team more work down the line.”
-- Tamara Whitley, Co-owner and Practice Director, Whitley Family Dental
Solution
When Henry Schein One asked if they'd be interested in beta testing Eligibility Pro, which would automate their eligibility verification process, the team jumped at the chance.
Results
Eligibility information in an instant
Cox's favorite feature is being able to see who's eligible just by glancing at the schedule thanks to the color-coded check marks.
“That's so critical because there's nothing worse than having a patient come in and realize they're not eligible or there's something wrong with their insurance. We're now able to catch this and be more proactive.”
-- Cindi Cox, Office Manager, Whitley Family Dental
Because they're able to easily verify insurance days before an appointment, they can call their patients and either fix any problems or fill the appointment if the patient cancels.
“Eligibility Pro makes it easier for us to keep a full schedule and ensure more successful patient appointments with clean claims sailing through from submission to payment.”
-- Tamara Whitley, Co-owner and Practice Director, Whitley Family Dental
Higher treatment acceptance rates
The team has seen an increase in treatment acceptance because there's more clarity around pricing in their conversations.
“Anytime we've got a correct treatment plan, and we know what's going on with the patient's insurance, the patient is going to say 'yes' because we can be definitive. Eligibility Pro gives us the confidence to tell patients this is as close as we can possibly get to your treatment plan.”
-- Cindi Cox, Office Manager, Whitley Family Dental
Fewer denied claims
With Eligibility Pro, the team is seeing fewer denied claims and spending less time and money trying to figure out if patients are eligible.
“Eligibility Pro helps prevent those issues: fewer denied claims, less time spent chasing eligibility, and more proactive outreach so patients feel comfortable knowing we're looking out for them.”
-- Tamara Whitley, Co-owner and Practice Director, Whitley Family Dental
A better patient experience
The team sees patients as the biggest beneficiaries of Eligibility Pro.
“Our practice North Star is to make it easy for our patients to do business with us. All of the Henry Schein One tools help us reach that North Star, but none more than Eligibility Pro.”
-- Tamara Whitley, Co-owner and Practice Director, Whitley Family Dental