Communication Manager

How to communicate your COVID-19 policy to patients using Communication Manager

Henry Schein One's goal is to serve you during a time when our healthcare system is affected by the COVID-19 outbreak.

As a Henry Schein One customer, you also have access to a variety of tools to help you during this uncertain time.

Some of our offices are reaching out to patients to let them know of changing circumstances and policies. The following guides will help you to reach your patients effectively:

We recommend you bookmark this page as we will update it as the situation changes and new information becomes available.

You can access eCentral one of two ways:

1. Open the DxWeb Toolbar, click the Communication Manger button. You will be logged into eCentral and the Practice Statistics page will be displayed.

Or,

2. Log into eCentral by typing the following URL in to the address bar of your browser: https://ecentral.ident.com*

* You will need to know your Username and Password

Click on the Communications tab

Now click the picture below that matches your Communication Manager options:

  1. Access eCentral using one of the methods listed above.
  2. Click on the Communications Tab
  3. Click Email/Postcard Campaigns
  4. Click Edit next to the desired campaign
  5. In the Editing Window, select None as your delivery type.
  6. Then in the Review window, you should see a red X next to each delivery type. This mean no email or postcard will be going out for the selected campaign.
  7. Click Save
  8. You will need to follow steps 4 – 7 for each campaign that is active

  1. Access eCentral using one of the methods listed above.
  2. Click on the Communications Tab.
  3. Click Text Message Campaigns.
  4. Click Edit next to the desired campaign.
  5. In the Editing Window, click to uncheck the Enable this text message campaign checkbox.
  6. Click Save.
  7. On the Text Message Campaign page you should see a red X next to the campaign you just disabled. This means no text message will go out for the selected campaign.
  8. You will need to follow steps 4- 7 for each campaign that is active.

  1. Access eCentral using one of the methods listed above.
  2. Click on the Communications tab.
  3. Select Patient Newsletter.
  4. Type in a Subject for the email.
  5. Choose if you want the office to receive a copy of the newsletter. The newsletter will be sent to the email address that has been entered in Account Settings in eCentral.
  6. Type in the body of the message. Please don't include any URLs or special characters. You should be able to include your complete message in the space provided.
  7. In the Send Newsletter To section, click SELECT PATIENTS to send to all patients.
    • In the From field, type the letter a and in the To field, type the letter z.
  8. You can modify these settings to narrow down to specific patients, if desired.
  9. Click SUBMIT SEARCH
  10. Once the list loads, click SELECT ALL which will check the checkbox next to each patient with a valid email address.
  11. Click SEND NEWSLETTER. Once the newsletter sends you will be returned the newsletter page with a 'newsletter sent' message at the bottom of the page.

  1. Access eCentral using one of the methods listed above.
  2. Click on the Communications Tab.
  3. Select Correspondence Campaigns. A list of all your campaigns displays.
  4. Click the green power icon next to the desired campaign.
  5. A message window asking “Are you sure you want to deactivate this campaign?” will display.
  6. Select Yes. This will stop that specific campaign from going out.
  7. Repeat steps 4 - 6 for each campaign you want to deactivate.

  1. Access eCentral using one of the methods listed above.
  2. Click on the Communications tab.
  3. Select Patient Newsletter.
  4. Type in a Subject for the email.
  5. Choose if you want the office to receive a copy of the newsletter. The newsletter will be sent to the email address that has been entered in Account Settings in eCentral.
  6. Type in the body of the message. Please don't include any URLs or special characters. You should be able to include your complete message in the space provided.
  7. In the Send Newsletter To section, click SELECT PATIENTS to send to all patients.
    • In the From field, type the letter a and in the To field, type the letter z.
  8. You can modify these settings to narrow down to specific patients, if desired.
  9. Click SUBMIT SEARCH
  10. Once the list loads, click SELECT ALL which will check the checkbox next to each patient with a valid email address.
  11. Click SEND NEWSLETTER. Once the newsletter sends you will be returned the newsletter page with a 'newsletter sent' message at the bottom of the page.

To Add Messaging to your Website from Website Manager:

  • Access eCentral using one of the methods listed above.
  • Click on the Website tab
  • Click Manage My Site
  • Click GET STARTED under the Webpage Editing option. The Webpage Editing page displays.
  • Select the page you want to add messaging to.
  • Click Edit.
  • The webpage editor displays. Click in the window where you want to add your message.
  • Type your message and add any formatting that you want.
  • Click Save in the editor window
  • Click FINISH on the Webpage Editing page
  • To view your messaging on your website, click View My Website from the left-hand side navigation or you can click My Website at the top of the eCentral page. On your website, select the page that has your messaging if it isn’t on the Home page. View your message.
  • If you don’t like how it looks or want to change the wording just do steps 4-10 again.

If you have any questions regarding how to reach your patients, best practices, or how your practice can adjust to the evolving situation, please reach out to our support team at (833) 471-2273.

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