Patient Engage

Strengthen relationships and keep
your chairs full

Overview

Dental practices thrive when they have strong communication with their patients. With Dentrix Patient Engage, you can automatically send appointment and re-care reminders in the ways your patients prefer. Build and protect your practice's reputation with a suite of tools, from surveys to patient newsletters. With features such as the convenient, self-scheduling in Online Booking, Patient Engage helps you reduce missed appointments and improve production as you build relationships with current and future patients.

Online Booking Overview

Patient Communications

Patient Portal

Reputation Management

Online Booking

Simplify Communication and Save Time

The Dentrix Hub dashboard lets you view the status of appointments, as well as all patient communication and marketing campaigns, in one place. Your patients can easily self-schedule appointments online and Patient Engage sends them reminders automatically, saving time for your front desk team. Make sure patients arrive ready for treatment with customizable procedure-based reminders. Help your patients feel connected to your practice by performing a one-time setting of campaigns that automatically send messages throughout the year, including birthday and holiday greetings or information on local events and special offers.

Increase Productivity

Reducing no-shows and filling holes in your appointment schedule with Online Booking helps you see more patients per day, which ensures a continuing-care revenue stream for your practice. As you stay in touch year-round — not just for office visits — patients feel valued and engaged, making them more likely to keep their appointments and refer your practice to others. Automating the time-consuming chore of appointment reminders lets staff focus on other revenue-generating tasks —while you still reach 100 percent of your patients.

Let Patients Book Their Own Appointments

Dentrix Online Booking, an add-on to Patient Engage, works in real time with your Dentrix Appointment Book and allows new and continuing care patients to book their own appointments at their convenience, 24/7. You control access to your schedule, provider and operatory availability — patients only see the appointment slots and providers you allow.

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Stay Efficient With a Virtual Waiting Room

Patient Engage lets you set up a virtual waiting room to help your front desk staff keep your office running efficiently. Use two-way texting from the Patient Engage dashboard so your patients and staff more efficiently communicate during the check-in process. A virtual waiting room also allows your patients to wait in their cars for their comfort and convenience until you are ready for them.

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Easily and Efficiently Respond to Patient Communications

Increase office efficiency with the Patient Engage Live desktop app, which gives real-time notifications whenever patients communicate. Your team can act on requests, text messages, reschedules and confirmations in a convenient side window without having to stop what they’re doing in other applications. And changes you make in Patient Engage Live are reflected in real time for any team members who are logged in to Patient Engage.

Manage on the Go

Run your practice from anywhere with access to key features of Patient Engage via your mobile device (iOS and Android). Now you can be notified of and accept appointment requests even when you’re away from the office, as well as view patient information and communicate with two-way text messages. Need to send sensitive information? No problem. Email it using the Secure Message feature within the mobile app.

Offer a Convenient Portal to Information

Easily invite patients to fill out, see and update forms such as health or account information — all from within the Patient Portal — to create a connected patient experience. You can send an email to your patients, and with a click they can access their personal portal from the provided link. Patients can log in without creating an account by simply verifying personal information.

Save Time With Online Forms

Collect essential patient information while reducing patient contact time. Digital forms let you collect critical information that automatically fills the right fields in Dentrix — eliminating time and errors of deciphering handwriting and manual input. With Patient Engage Patient Portal, you can send a link by email or text to customizable forms for patients to complete online in advance. Providing an in-office tablet or computer kiosk for patient use can further free your office from the clutter and chaos of paper forms.

Increase Patient Satisfaction and Loyalty

Requesting feedback shows patients you care about their in-office experience. It also strengthens their loyalty to your practice and their willingness to write online reviews. Now you can automatically send a survey after each appointment. Responses occur in real time, so you can take quick action to address complaints and improve patient satisfaction. You can also track how patients rate your practice over time.

Create a More Efficient Check-Out

The Online Booking feature lets you offer a shorter and more contactless checkout process. Instead of waiting for patients to check their calendars at the office, Dentrix Patient Engage will automatically remind patients to schedule their next continuing care appointment online. Patients can book their appointments through the reminder’s calendar link where they can easily find an appointment time that works for them.

Reduce Cancellations and No-Shows

When patients have the time to check their personal calendars before setting an appointment, it reduces the likelihood of schedule conflicts that cause cancellations and no-shows. Patients are more committed to keeping appointments when they are empowered by the process. Your patients who come in regularly benefit from better oral health, and you benefit by keeping your chairs full.

Fill Your Schedule While You Sleep

The typical dental office is only open 32 hours a week, making it difficult for your patients to schedule an appointment by phone during your regular office hours. Patient Engage Online Booking makes it easy for your patients to book appointments anytime on any internet-enabled device. Your Dentrix Appointment Book is integrated with Online Booking, so your patients can see your schedule in real time.