Technical Support

Stay on the leading edge of dentistry—effortlessly—with a customer service plan.

Overview

Customer service plans from Henry Schein Practice Solutions offer more than unlimited technical assistance and software upgrades. Your customer service contract also includes free:

Website hosting and tools for building your dental website (up to 10 pages)
Mobile access to your Dentrix® system
Equipment for processing credit/debit card payments
Dental data backup (up to 5 GB)
On-demand training
Access to our searchable online knowledgebase
Ongoing webinars, articles and information about the latest advancements in dental technology.

Never Miss a Software Update Again

With a Dentrix Customer Service Plan, you can focus on running your practice instead of running your network. Software updates with the latest Dentrix innovations come directly to your practice. Customer service representatives are ready to help you install updates and answer your technical questions—by phone, email or online chat. You can choose a monthly or yearly customer service plan, with flexible options to fit your budget.

Dentrix Customer Service Plan

Improve Your Skills with On-Demand Training

The Dentrix Resource Center, available only to current customer service plan subscribers, helps your team get the most out of your Dentrix investment. Log in to get unlimited access to training tools such as:

Dentrix tutorials with videos, documents and how-to articles about the most common tasks
Online knowledgebase of dental technical support information, troubleshooting tips and FAQs
Getting started instructions for using Dentrix and integrated eServices
Product documentation.

New team members who need to get up to speed quickly, as well as seasoned veterans who want to expand their skills, can find the information they need in the Dentrix Resource Center.

Resource Center

Can't Find the Answer? Ask a Dentrix Expert

As a Dentrix Customer Service Plan subscriber, complicated procedures need no longer cause delays. If you need assistance to accomplish a critical task in Dentrix, customer service is only a phone call or online chat away. Call 800.336.8749 (US) or 800.561.2983 (Canada), or chat with an expert online.

Customer support hours are 6 a.m. to 5 p.m. (MST) Monday through Thursday, and 6 a.m. to 4 p.m. (MST) Friday. If you have a question or concern that doesn’t require immediate assistance, email our online technical support team at support@dentrix.com. Typical response time to emails is one business day.

Contact Support

New to Dentrix? Start with the DVD

The Dentrix Learning Edition is a DVD with a limited-use version of Dentrix that you can install on your personal computer. Now you can learn the basics of Dentrix and explore its major features at your own pace, away from the office. It includes a user manual, a study guide, practice exercises and access to online video tutorials. For a limited time, you can purchase the Dentrix Learning Edition for only $49.95. To order your DVD, call 800.336.8749.

Dentrix Learning Edition DVD