Customer Service Plans

Henry Schein Practice Solutions is continually expanding the services that we provide to serve our customers in an exemplary manner. When your Henry Schein Practice Solutions system is kept up to date with the latest enhanced version of the Dentrix core software or add-on modules, and with Customer Service Representatives at your fingertips to answer your important questions, you and your staff are free to provide world-class care to patients. Henry Schein Practice Solutions offers powerful options to maximize practice education and drive profitability with flexible, customized service plans:


Dentrix Customer Service Plans are available to our customers as either yearly or monthly contracts. Please contact us at the numbers below for pricing:

United States: 800.336.8749
Canada: 800.561.2983

Unlimited Technical Assistance

Whenever you or a member of your team needs assistance to accomplish a critical task, we're only a phone call away. We have answers and solutions.

Dentrix Upgrades

We strive to provide our customers with significant upgrades every year. These upgrades are made available to you through the Dentrix updater or can be found on the downloads tab in the resource center. Future versions of Dentrix are already being tested which will enhance your professional image and keep your practice innovative.

Dentrix Mobile

Now when you leave the office, you can be just seconds away from seeing the information that drives your practice. Dentrix Mobile gives you fast access to patient details, appointments, medical alerts and prescriptions. Designed to access the latest version of Dentrix, Dentrix Mobile runs on the most popular smartphones and mobile devices, including BlackBerry®, iPhone™, iPad™ and Android™. Best of all, Dentrix Mobile is included with your Dentrix Customer Service Plan at no additional cost.

PowerPayLE EMV

PowerPayLE EMV allows you to process credit and debit card transactions directly from your Dentrix software for the greatest of ease and accuracy. Enrollment includes a magnetic card swipe and there are no up-front or registration fees.

Standard Practice Website

Give your practice an online presence quickly and easily. Included in your customer service plan subscription are all the tools you need to build and maintain a simple practice website. It even includes the monthly hosting. You’ll have your choice of several templates with up to 10 web pages.

On-Demand Training

Your subscription includes unlimited access to an array of more than 19 online tutorials that cover the Dentrix basics–a perfect solution for training your staff. You can view them at at any time. On-demand training will empower your team and maximize your investment in Dentrix.

Online Knowledgebase

Over many years, we have accumulated a wealth of information that our customer support technicians use to answer questions. We have made this information available to you as an added value to your subscription, helping you find solutions to the everyday challenges of managing your practice. You can simply log on to our website and search key words to find the information you need.

Dentrix Magazine

Packed full of tips and tricks, our quarterly magazine includes articles about new products and new technologies. We're helping you stay informed about new solutions.

And More!

We are continually adding value, discounts, and privileges to your customer service plan. As new products and services become available, we work to make sure our valued customers receive special consideration. Our goal is to help you maximize your investment.

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