Frequently Asked Questions

What is the cancellation policy?

A full refund will be given for cancellations received at least 48 hours before the start of the seminar. No refunds will be issued for cancellations received after that time or for no-shows. Note: you may substitute another person in your place at no charge.

Cancellation notices should be submitted in writing to cancel@henryschein.com or faxed to 801.847.3650. You will receive an email confirmation to let you know that we have received the cancellation notice. If you do not receive a response from us within 24 hours (or 1 business day) please call us at 800.367-2711 to verify that we have received your cancellation notice.

Do I get continuing education credits?

CE credits are not awarded for Insight Seminars. Please see our hands-on workshops if you need to receive CE credits for your class.

What version of Dentrix will be used at the seminar?

Seminars are always taught with the most current version of Dentrix.

I have never used Dentrix before but want to learn. What options do I have?

We recommend that those who have never used Dentrix before start with the Dentrix Learning Edition. It includes a DVD with a limited use version of Dentrix that you can install on your computer, and a manual and online tutorials to teach you the basics of the program. The Dentrix Learning Edition sells for about $50 and can be ordered from our sales department by calling 800.336.8749.

Learn more about the Dentrix Learning Edition here.

Do I need to bring anything to the seminar?

We will provide a notebook and pen for note taking. You may bring other materials for note-taking if you wish but nothing else is necessary.

Will I have a computer to use?

There are no computers at the Insight Seminars.

What hotels are close by?

We have not designated any particular hotels for seminar participants. If you wish to ask the staff at the seminar facility for recommendations, go to the Dates and Locations page and click on the city name where you wish to attend, and the facility’s contact information will be displayed. You may also go to an online hotel booking site and enter the training facility’s address to see what options are nearby.

Is it better to go to a seminar or have in-office training?

Both options have their advantages. Seminars allow participants to leave the distractions of the office and focus on what they need to learn. You will also be able to interact with other Dentrix users and will receive handouts that you can use as a reference. In-office training allows you to customize the topics you learn and doesn't require travel.

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