The Move to Mobile Payment Processing

When you are ready to make the move to accept mobile payments in your practice, here is some timely advice.

Talk to your point-of-sale/payments provider or trusted advisor

Mobile acceptance and mobile wallets aren’t simple trends of the day. Whether it’s making sure that you can accept near field communication (NFC) payments that drive contactless services like Apple Pay, Android Pay and Samsung Pay, or have access to in-app payments, you need to be prepared for the emerging mobile wallet-driven consumer. Talking with your trusted advisors about your practice, your patients, your existing payments acceptance technology and infrastructure is the place to start.

Make sure those providers are flexible payment partners

There’s no ‘one-size fits all’ when it comes to mobile payments. Yes, it’s easy and tempting to move quickly to smart terminals, point-of-sale (POS) systems and other technologies that enable mobile payments among other things, but you’ll be best served to think about mobile payments as one piece of your entire payments and business operations, pie. Mobile payments don’t trump any other slice. They need to be considered in the whole picture pie. That means, considering them in the face of your entire business and payments operation needs.

Be agnostic

Your job isn’t to predict which mobile payment technology will live long and prosper. It isn’t the payment industry’s job, either. It’s the job of consumers. Consumers will be as loyal to device-types and smartphone brands as they are to shoe brands or any other brands. Be open and be careful not to drive your patients to a competitor that’s working to make life easier and more convenient for them as consumers.

Speed and efficiency

Consumers, and payment processors, no longer need to complete transactions with more time-consuming payment methods. Contactless scans or taps of a mobile device are as fast as, or faster than, other payment methods.

Convenience and ease

Mobile payments can help simplify payments for patients. Fewer people go anywhere or do anything without their mobile devices in tow, and consumers liking mobile wallet payments exemplify this. Phones on-hand for them make transactions easy and convenient.

Less hassle; more comfort

Physical wallet fumbling doesn’t weigh on mobile payments users. Early adopters have cited the freedom from carrying cash and/or cards as a reason for use. The omnipresence of mobile devices in their lives is clear for users. Many mobile payment users also cite security measures associated with mobile wallets, such as advanced authentication like biometrics, as a comfort with using mobile wallets over other forms of payment.

Dentrix Pay enables you to accept mobile payments in your practice. If you haven’t already made the move to Dentrix Pay, contact a Dentrix Pay expert today at 800-336-8749 or visit https://www.dentrix.com/pay to learn how it could benefit your practice.