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Dentrix Practice Management Software
Digital Dental Office®

New release allows your team and technology to work smarter—together.

Dentrix G5 Productivity Pack 1 has an improved technology architecture, better integration, enhanced insurance management and communication tools that will help you build a strong foundation for your entire digital dental office.

Dentrix G5 Overview

How will Dentrix G5 Productivity Pack 1 improve your practice? First, a new database built for improved performance and security help your team get more done. Tighter software integration capabilities make it easier for eServices and other third-party solutions to share information and work seamlessly with your Dentrix system. Other enhanced features including new electronic prescriptions, convenient mobile solutions, electronic claims management capabilities and a secure in-office messaging tool extend the power and value of Dentrix throughout your digital dental office.

What's New in Dentrix G5

Dentrix ePrescribe automates the process of writing prescriptions and transmitting them to pharmacies, while preventing potentially dangerous drug-to-drug interactions, drug allergies, dosage errors and other problems that can occur when writing prescriptions on paper. Learn More and Enroll Today

Electronic Explanation of Benefits
Dentrix G5 now accepts electronic Explanation of Benefit statements and posts them automatically to the Dentrix Ledger, so you can reduce manual data entry and eliminate clerical errors.

Screen Capture
The new screen capture utility in Dentrix G5 lets makes it easy to quickly capture images from any computer screen, and then attach them to electronic claims, store them in the Document Center or link them to patient profiles.

Dentrix Mobile
Dentrix Mobile features a more detailed, interactive interface for Apple iPad and Motorola Xoom--including an enhanced graphical appointment book that matches your main Dentrix color scheme to improve to recognition and consistency.

Dentrix Dentalink
Dentrix Dentalink provides secure instant messaging for dental practices, so everyone in your office can communicate efficiently without disrupting patient care or interrupting office workflows.

Digital Dental Exchange
DDX, an innovative solution for managing and communicating lab casework, is now integrated with Dentrix G5.2.

A few Dentrix G5 beta customers wanted you to know…

Dr. Matthew Walls of Walls Family Dentistry with 15 workstations in Coweta, OK also spontaneously emailed our development team after installing the beta of Dentrix G5 to tell us how much he appreciated the performance improvements. "New features are nice" he said, "but performance improvements deliver real benefits, keeping me and my team productive."His advice to Dentrix customers is "don’t leave this on the shelf".

Frequently Asked Questions

Q: What is Dentrix G5?
A: Dentrix G5 is the latest version of the Dentrix practice management software. It includes several new software features and enhancements, including the following:

  • A true client-server database architecture: This architecture adds additional stability and efficiency to the software because the server rather than the workstations now performs the work of retrieving and writing data to and from the database.

  • Electronic EOBs: You can now receive and post electronic insurance payment information to the Dentrix database using an electronic Explanation of Benefits (eEOB) or Electronic Remittance Advice (ERA). The Batch Insurance Payment Entry dialog box has been modified so you can easily enter check insurance payments and review, edit, and post electronic insurance payments from the same location.

  • Claim attachment requirement notifications: Those who use eClaims will be notified when they submit a claim if the payor requires a claim attachment for specific procedures if the attachment is missing.

  • A new Screen Capture feature: This new feature allows you to select an area of the screen, capture it, and automatically attach the image to an insurance claim, then save the image in the Document Center.

  • Report monitoring for improved security: Monitoring when someone previews or prints Day Sheet and Audit Trail reports is easier now. Each type of report has its own record in the Dentrix database and its own series of sequential audit numbers so that you can track each report type individually.

  • Easier access to the Tutor database: A new option was added to make switching in and out of the Tutor database much easier. After you switch out of the Tutor database, Dentrix automatically reconnects to your practice’s live database.

For more information about these and other new features and enhancements in Dentrix G5, read the Dentrix G5 Release Guide, available in the Dentrix Resource Center at www.dentrix.com/resource-center

Q: What are the system requirements for installing and using Dentrix G5?
A: System Requirements are subject to change as Dentrix is tested with new hardware and software. Click here to obtain the most current version of the Dentrix G5 System Requirements.

Q: What else should I know before installing this software upgrade?
A: With the release of Dentrix G5, the Dentrix database location has been moved to
<Drive Letter>:\DENTRIX\Common. If you are upgrading from a previous version, your current backup configuration will no longer be valid and you will need to re-configure your backup software to back up the new location of the Dentrix database files. If you are using eBackUp, please contact eServices Customer Support at 1-800-734-5561 for assistance. If you use a third-party backup product, please contact Henry Schein TechCentral (800-288-7691) or a qualified integration specialist.

Also, beginning with Dentrix G4, Henry Schein Practice Solutions no longer develops solutions for or tests compatibility with Windows 2000. Dentrix G5 will not install on Windows 2000 or prior Windows operating systems.

Q: If I’m currently using an older version of Dentrix (version 11, G2, or G3), do I need to upgrade to G4 before I can install G5?
A: Yes. Dentrix G4 or higher must be installed before you can upgrade the program to Dentrix G5. To determine which version of Dentrix is installed, in the Office Manager, from the Help menu, click About Office Manager. If the version is older than Dentrix G4, all product upgrades must be installed to bring the version to Dentrix G4. For example, if Dentrix 11.0 is currently installed, you must upgrade to version G4 before installing Dentrix G5. You can upgrade from Dentrix 11 (or G2/G3) directly to Dentrix G4.

The Dentrix G4 software is also included on the Dentrix G5 installation DVD for those who need to upgrade to Dentrix G4 first.

Q: How do I get the release?
A: Dentrix G5 is available on DVD only; existing customers will not be able to upgrade to G5 using the Check for Updates feature.

Dentrix G5 DVDs will be available to new Dentrix customers in February 2012. Dentrix G5 DVDs will begin shipping to existing customers in March 2012. It may take several weeks before all existing Dentrix customers receive their upgrade DVDs. Customers who need to request a Dentrix G5 DVD sooner may contact Dentrix Customer Support at 1-800-336-8749.

Q: How long will it take to install Dentrix G5?
A: The installation time will vary depending on the number of computers that need to be upgraded and the speed of your computers. You should set aside plenty of time for the software upgrade after regular business hours. For more information about installing Dentrix G5, read the Dentrix G5 Installation Guide, available in the Dentrix Resource Center at www.dentrix.com/resource-center.

Q: Do I need to close my software programs before running the installation?
A: Yes, you should close all Dentrix modules at the workstation where you are installing Dentrix. (If certain Dentrix modules that need to be updated are left open, the installation program will prompt you to close them before it can proceed.) Once computers have completed the Dentrix upgrade, they may run Dentrix immediately, even if other computers on the same network have not yet finished the installation.

Q: What if I have other questions about this upgrade?
A: For other questions regarding this software, contact Dentrix Customer Support at 1-800-336-8749.

Dentrix G5 Integrations

Dentrix has provided integration tools to many third-party application developers to enable them to create G5-friendly versions of their products. To learn more about these products, mouse over the companies.

For additional information on Dentrix integrations, please download our Connected Product Directory.

Henry Schein Partners

Dentrix G5 Connected Products

Dentrix G5 Compatible Products (These compatible products have not been tested or certified by Dentrix.)