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Customer Support

Dentrix customer support representatives make you their top priority to ensure that your needs are addressed as quickly as possible.

Chat Support

Chat Support Dentrix Chat Support is available for quick answers to questions and help from customer support. Chat is available Monday–Thursday from 5am-5pm PST, and on Friday from 5am-4pm PST.

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Customer Resource Center

Dentrix is here to help you get the most out of your practice management software and services. Find information on product requirements, software updates, step by step how to content, training webinars, ebooks, and knowledge base articles all in one place, created to help existing customers quickly answer questions, learn new features, and keep their practice running smoothly.

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Canadian Customer Support

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Chat support

You can reach our support team instantly through the in-app chat. 

Just open Dentrix on your workstation, go to the Help menu, and select Chat from the dropdown. A support specialist will be with you shortly.

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Phone Support

800.561.2983 x Option 2 Canada

800.336.8749 United States

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Support Hours & Closures

Monday – Thursday 
5:00am - 5:00pm PST 

Friday 
5:00am - 4:00pm PST 

Holiday Closure Notice: Our support team observes all British Columbia statutory holidays and Boxing Day and is closed on those dates.

Daylight Saving Time Notice: Support hours are listed in Pacific Time (PT). Customers in provinces and territories that observe Daylight Saving Time may notice a change in their local support hours when seasonal time changes occur.