Dentrix G5 customers can receive eEOB directly within the G5 program via the Ledger and the Enter Batch Insurance Payment Entry menu item. G5 customers must be enrolled for Dentrix eClaims in order to participate. It is recommended that you install Dentrix G5 Productivity Pack 1 for the latest features and functionality. The latest version of eSync must also be installed on the Practice’s database server.
Before you can start receiving eEOBs from insurance companies, you must register to use the electronic Explanation of Benefits service. You must then go through Emdeon, the clearing house for Electronic Remittance Advice (ERA),to enroll with each insurance company you want to receive eEOBs from. Follow the steps below to register.
Upon completion of registration, your practice will receive an email outlining the next steps. Please complete the registration process only once. After you’ve completed the registration process,the Register for Electronic EOBs button at the top of the Batch Insurance Payment Entry dialog box will remain active until your practice receives its first eEOB into Dentrix. The presence of this button is not an indication that your registration was not received. If you have questions, contact our Enrollment team at 800.734.5561, option 4.
The only difference is that eEOB is the Henry Schein branded name for an ERA. ERA is also a commonly used industry term.
No. eEOB are delivered to customers in a manner similar to the carrier response reports from eClaims, which are delivered each day from the specific carrier
Participating Payors will be listed in the Payor Search Tool. A “ ” will be in the eEOB column. New payors join regularly, so check the Payor Search Tool frequently. You can also sign up to receive payor updates from our blog.
No. eClaims carrier special enrollment and eEOB carrier enrollment are independent of one another. Customers must complete a separate carrier enrollment form to receive eEOB from each specific carrier.
For information regarding carrier enrollment forms, please visit: https://www.emdeondental.com/dps/HspsLogin.aspx. If you have additional questions, contact our Enrollment Team at 800.734.5561, option 4.
Refer to the eEOB Getting Started Guide for details on viewing and posting eEOBs. http://www.dentrix.com/support/resource-center/guest/. If you have additional questions, contact our Support Team at 800.734.5561, option 1.
Emdeon is the clearinghouse partner for Henry Schein Practice Solutions. They work directly with our organization to facilitate the transmission of eEOB and insurance claims.
Yes. You will need to enroll for eEOB’s under the new TIN.
Once you complete eEOB registration with Henry Schein Practice Solutions, you will need to send an electronic claim to initiate the welcome letter with login credentials.
Unfortunately, user names cannot be changed and passwords cannot be customized. If you need a password reset, please contact our Enrollment team at 800.734.5561, option 4.
Refer to the special carrier enrollment page for status. Carrier approval can take up to 21 business days depending on the carrier.
No. eEOB provides patient benefits from the carrier, electronically instead of on paper. However, you can request EFT directly from the carrier.
You will receive a pop up notification from eSync. If you miss the notification, click on the EOB button from the Dentrix Ledger and check the number below the Batch Entry Type under “Electronic EOB”
Generally it takes 24 hours for an eEOB to populate in Dentrix after it appears on the Emdedon site. If the eEOB does not appear in Dentrix, please contact support at 800.734.5561.
An EOB is only an anticipation of payment, not the actual receipt of a payment. Therefore, we recommend not posting an EOB until after you have received the payment.
“Not Found” means that Dentrix cannot match the eEOB information to a claim in Dentrix based on certain matching criteria. Before you post the eEOB, manually locate the claim using the Find Claim button in the Batch Insurance Payment window.
Dentrix is unable to verify payment type. It will always post the payment as electronic. To change the payment type manually, double click on the payment from the ledger and change it to check.
Visit our Payor Search Tool, scroll to the bottom, click on the ‘Request a Payor’ section and enter the information on the carrier you wish to add. Our Payor Implementations Team will contact the carrier to determine if a connection can be obtained. Participation is at carrier discretion. We cannot guarantee participation.