When a prospect lands on your website that has Live Chat enabled, an operator greets them and engages them in a conversation with the goal of collecting their contact information and reason for contacting your firm. That information is then sent to you for immediate follow-up.
We ask different questions depending on the chat, but in general we are trying to get the basics of the visitor’s situation along with their contact information. Our main goal is conversion. We have a specific proven strategy to convert as many contacts as possible.
Once the chat is completed, we immediately send the chat transcript to you via email or text. We can also connect an active chat with your firm using Live Transfer or Instant Callback via phone when certain criteria set by you is met during a chat.