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Dentrix Detected
Unauthorized Access

You were directed here to prevent unauthorized third-party access to your Dentrix system.

At Henry Schein One, we are committed to the security, stability, and performance of your critical systems to ensure your long-term practice success. As part of this on-going commitment, we maintain a robust application programming interface (API) exchange to ensure authorized integrations deliver a seamless experience across our platforms.

We regularly monitor for any unauthorized integrations of third-party software that may compromise the stability and security of our customers' systems.

We've recently renewed our efforts to reduce/eliminate unauthorized third-party access to the Dentrix system and its associated data. We will continually take steps to address these security risks and ensure only approved third parties have access to our system.

These security enhancements are designed to protect the data residing in the Dentrix system.

Why You Were Directed to This Page

We have detected unauthorized third-party activity connected to your Dentrix system. Typically, this means one of your vendors is seeking to integrate with Dentrix and/or its data outside of approved methods.

Unauthorized integrations can potentially compromise the security of your data and the performance of your system.

How to Know if Your Vendors Use Authorized Integrations

Henry Schein One is committed to supporting data privacy and security. The Henry Schein API Exchange provides a secure method for your vendors to engage with your data. Common workflows where vendor integration can occur include patient communications, claims and billing statements, online scheduling, patient forms, etc. Please refer to the Henry Schein One API Exchange to find a list of approved vendors and remove any integrations from vendors not on the list.

Henry Schein One API Exchange

What You Can Do Today

If you're working with vendors who are not listed on the Henry Schein One API Exchange, you will need to work with your IT team to remove/uninstall any web extensions, widgets, drivers or any other form of integrations that touch Dentrix. Failure to remove or uninstall these unauthorized connections may result in a disruption in core practice workflows that use integrations.

Frequently Asked Questions about Unauthorized Integrations

Many third-party vendors want to integrate with Dentrix to read/write data from the database and help customers complete tasks (e.g. patient experience, financial workflows). We have an approved program, the Henry Schein One API Exchange, that outlines secure parameters for third-party companies to build integrations with Dentrix. Several dozen third-party integrators participate in the program to read and write from the Dentrix databases in an approved way.

If you are using a third-party vendor with an approved integration on the list above, you will not be impacted.
An unauthorized integration goes around the approved pathways to read/write data in Dentrix.
Unauthorized integrations create security risks and performance issues. Unauthorized integrations can expose the data, including PII, residing in the Dentrix system. They may also crawl the Dentrix database, slowing performance, and can corrupt your database.
There are multiple ways unauthorized integrations end up on a computer/workstation. The types of unauthorized integrations we are concerned with will typically be installed by third-party companies as part of implementing their solution. Often, these companies will misrepresent the nature of their relationship with Dentrix to get their unauthorized integrations installed in dental offices.
Some areas where unauthorized integration activity might occur include reporting, patient communications, scheduling, and financial services. A list of approved/authorized integrations is available on our Henry Schein One API Exchange website. Companies whose products touch Dentrix and/or its associated data and do not appear on that list are likely doing so in an unauthorized manner.
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