Electronic Explanation of Benefits (eEOBs) are sent out by an insurance carrier to a dental provider or dental organization explaining what was paid for services rendered to their patients and sent previously as an insurance claim (either printed or sent electronically).
Yes, these names include:
In today’s digital world, eEOBs are how business is done. They are part of eClaims, not a separate feature. With eEOBs, practices can:
Yes, these practices can register for eEOBs but will not get the full integration that is available to them. These practices will only be able to receive their eEOBs inside the Reports Manager in eCentral Insurance Manager which means practices with Easy Dental or G4 and lower will need to be registered for eClaims and eCentral Insurance Manager to register for eEOBs. Also, it is important to note, that eEOBs will need to be manually entered into the practice management system on these versions.
In addition, Enterprise customers can purchase the 835 import utility so they can download the 835 from the eCentral Insurance Manager and import that into Dentrix Enterprise -- https://www.dentrixenterprise.com/products/addons/eeob.
Not at this time.
For practices that do not have eClaims or Insurance Manger, they should contact a member of the Henry Schein One Sales team at 800.734.5561. For practices with eClaims, they should follow the instructions below depending on practice management solution.
Once the practice submits their registration, they will receive a welcome letter which includes a username and password to a website managed by Henry Schein One and Change Healthcare (our third-party partner for eEOBs) within 24 to 48 business hours after submission.
Once the practice logs into their account on the website, they will be able to register for eEOBs with any insurance carrier they submit claims to and who are presently participating in electronic explanation of benefits as listed on the website.
After the practice submits their requests to receive eEOBs from each insurance carrier they selected from website, they will receive a response either approving or denying their request. Once an insurance carrier approves the practice’s request for eEOBs, they will start to get electronic remittance advice. This process may take up to 30 business days.
Yes. In order for Henry Schein One to be able to deliver a practice’s eEOBs from the payer to their office, they will need to match their claim to an electronic claim in the Henry Schein One system.
Without eEOBs, practices can be overwhelmed with paper and will need to constantly check the ledger to make sure all the numbers are accurate. Time and efficiency are being wasted. With eEOBs, eClaims handles all the back-end work. From start to finish, a claim is electronically transmitted and the payer response is accounted for. The practice can then confidently bill the patient for the remaining balance.
No. eEOBs are delivered to customers in a manner similar to the carrier response reports from eClaims, which are delivered each day from the specific carrier.
No. Fund depositing is known as Electronic Funds Transfer or EFT.
No. Henry Schein One does not provide an EFT service. However, if the practice has an EFT connection with the payer, we will receive a Trace Route Number (TRN) on the 835 that the office can use to reconcile deposits into their bank. If a practice is interested in EFT payments, they can:
No, the Henry Schein One eEOB service is for dental claims only.
Change Healthcare is a third-party clearinghouse partner of Henry Schein One. They work directly with Henry Schein One to facilitate the transmission of eEOB and insurance claims on behalf of Henry Schein One.
Yes. If a practice has a Dental Connect site with Change Healthcare, they should contact the Henry Schein One eServices Enrollment team at 800.734.5561, Option 4 and ask for an eEOB Transfer Form to be sent to them. They may also send an email to email@example.com and request the same information. This will allow for the practice’s current eEOB account and payer connections to be transferred to their new Henry Schein One eEOB account.